Winter Harbor LLC
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Sleep HealthCenters

 

Sleep HealthCenters was a for-profit chain of sleep clinics, based in Boston, MA. They provided sleep disorder and treatment centers at their 19 locations throughout New England and Arizona. Sleep HealthCenters addressed medical illnesses such as obstructive sleep apnea, chronic insomnia, restless legs syndrome and narcolepsy. During full operation, Sleep HealthCenters saw $200 million in annual revenue.

Situation

Leading up to the Company’s wind down, healthcare systems and insurance policies did not recognize CPT codes for outpatient consultations, and would decline reimbursements for polymnographies by patients, restricting patients from getting the medical attention they required. Additionally, associated costs with center sleep testing increased, again limited the number of patients that could afford proper care.

Scope of Work

Winter Harbor was appointed to carry out duties as patient care ombudsman during their Chapter 11 bankruptcy filing.

  • Monitored patient care and ensured the HIPAA privacy rules were upheld for over 33,000 patients.

  • Answered patient inquiries and assisted with patient request.

  • Conducted quality assurance tests to ensure quality of patient care.

  • Ensured patients received adequate notices regarding their physicians and medial records.

Engagement Outcome

Due to several industry factors, Sleep HealthCenters was forced to terminate operations and close all sleepcare facilities. Winter Harbor professionals recognized these factors, and assisted Sleep HealthCenter with their Chapter 11 bankruptcy filing process. Assets of the Company were sold and operations were resumed by a new healthcare entity.